Cisco® IP Communications is a comprehensive system of powerful, enterprise-class solutions-including IP telephony, unified communications, IP video and audio conferencing, and contact centre that is enabled by Cisco AVVID (Architecture for Voice, Video and Integrated Data). With Cisco IP Communications, Cyberdyme can increase your organization's competitive advantage and deliver measurable return on investment (ROI) by improving efficiency, boosting productivity, and enhancing customer loyalty. As well, with Cisco IP Contact Center (IPCC) Express Edition-an integral component of the Cisco IP Communications system, we can offer an integrated, full-featured solution for managing customer contacts with all the benefits of the converged Cisco IP Telephony architecture.