Managed Services/Support

Managed Services is a term used to describe a new model of IT management. What differentiates Managed Services from traditional IT support is that the responsibility – and risk associated with – managing your IT systems shifts to the Managed Services Provider. Traditionally, your IT support company worked a lot like a plumber – you called them when something was broken. They then sent somebody to look at the problem. He or she would troubleshoot the problem and send you a bill afterwards for the time spent resolving the issue. The emphasis is on reacting to problems that have already occurred. The IT support provider’s service is judged by how quickly they can attend to a problem – but by the time you are aware of a problem, it’s already too late. Data is lost, downtime is incurred, productivity is reduced, etc.
 

Unlike the old “break-fix” IT Support model, our Managed Services align the interest of the service provider (in this case, Cyberdyme) with those of the client – namely you. 

• You pay a fixed monthly fee for us to keep your network up and running.
• We do all of the proactive maintenance we can to achieve optimal network stability.
• In order to achieve that, we’ve made significant investment in the latest network management systems.
• You enjoy the benefits of enterprise-level automation and monitoring systems.
• Our response times are backed by a comprehensive SLA.